At Murrieta Locksmith, we are your trusted 24/7 partner for lock and key solutions in Murrieta, Temecula, and Southwest Riverside County. Since our founding, we’ve prioritized securing your homes, businesses, and vehicles with affordable, fast, and expert services, from emergency lockouts to car key programming and high-security lock installations. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our website, request services, or contact our team at (951) 430-8222. We are committed to safeguarding your privacy while delivering peace of mind, in compliance with the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents, and other applicable regulations.

1. Information We Collect

We collect information to provide rapid, reliable locksmith services, including 24/7 emergency lockouts, residential lock installations, commercial security solutions, and automotive key programming. The types of information we collect include:

1.1 Personal Information You Provide

• Contact Details: Name, phone number, email address, and physical address provided when requesting lockout assistance, scheduling services, or inquiring about lock installations.
• Service Details: Information about your lock or key needs (e.g., type of lock, vehicle make/model, or security requirements) shared during consultations or service requests.
• Payment Information: Credit/debit card details or billing information processed through secure third-party payment gateways for services like rekeying or car key replacement (note: we charge a $15 service call fee, with total costs depending on supplies and services, as noted on our site).
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• Communication Records: Data from contact forms, phone calls, emails, or feedback surveys, ensuring we address your needs promptly.

1.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system, and time zone, collected via cookies or similar technologies to optimize your website experience.
• Usage Data: Pages visited (e.g., Emergency Lockouts or Car Keys sections), time spent on the site, and referral sources.
• Location Data: Approximate location based on your IP address to tailor services to Murrieta, Temecula, or Southwest Riverside County and comply with regional regulations.

1.3 Information from Third Parties

We may receive information from trusted partners, such as:

• Analytics providers to track website performance and improve user experience.
• Payment processors to verify transactions securely.
• Security hardware suppliers (e.g., for Yale deadbolts or biometric locks) to fulfill service requests.

2. How We Use Your Information

We use your information to deliver unmatched locksmith services, ensuring your home, business, or vehicle remains secure, whether it’s 3 a.m. or a holiday weekend. Our uses include:

• Service Delivery: To respond to lockouts, install high-security locks (e.g., magnetic or biometric locks), program car keys, or rekey Yale deadbolts for residential and commercial clients.
• Emergency Response: To provide 24/7 lockout assistance for homes, cars, or businesses in Murrieta and Temecula, minimizing wait times ().
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• Customer Support: To answer inquiries, provide quotes, and offer expert advice on security solutions like access control systems or child-proof kitchen locks.
• Business Operations: To process payments, manage service records, and coordinate with technicians for rapid response.
• Website Optimization: To analyze usage data and enhance our website’s functionality for a seamless user experience.
• Marketing: To share updates on new security hardware or promotional offers, with your consent where required.
• Legal Compliance: To meet obligations under tax, consumer protection, or data protection laws.

3. Legal Basis for Processing (GDPR)

For clients in the European Economic Area (EEA), we process personal data based on:

• Contractual Necessity: To fulfill service requests, such as lock installations or car key programming.
• Consent: For marketing communications or non-essential cookies.
• Legitimate Interests: For improving our services, analyzing lockout patterns, or ensuring operational efficiency, provided your rights are not overridden.
• Legal Obligation: To comply with regulations, such as tax reporting or consumer protection laws.

4. How We Share Your Information

We do not sell your personal information. We may share data with trusted partners to deliver our 24/7 locksmith solutions, including:

• Service Providers: Third-party vendors for payment processing, analytics, or dispatching technicians for emergency lockouts.
• Security Partners: Suppliers of high-security locks (e.g., Chubb or Yale) or key programming tools for service fulfillment, with your consent.
• Legal Authorities: When required by law, court order, or government request (e.g., for tax purposes).
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the acquiring entity.

All partners are contractually obligated to protect your data and use it solely for the specified purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, ensuring you can quickly access our 24/7 lockout services. Cookies may include:

• Essential Cookies: For website functionality, such as session management or contact form submissions.
• Analytical Cookies: To monitor site performance and improve user experience.
• Marketing Cookies: To deliver tailored promotions about our locksmith services, with your consent.

You can manage cookie preferences via your browser settings or our cookie consent tool (if implemented).

6. Data Security

We prioritize your security with robust measures, reflecting our expertise in high-security lock solutions:

• SSL/TLS encryption for secure data transmission.
• Restricted access controls and secure servers.
• Regular security audits and training for our licensed, bonded, and insured technicians (,).
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While we strive for maximum security, no system is entirely foolproof. Contact us immediately if you suspect a data breach.

7. Data Retention

We retain your information only as long as necessary to provide our fast and affordable locksmith services or meet legal requirements:

• Customer and Service Data: Kept for the duration of our relationship and up to 5 years post-service for record-keeping and follow-up support.
• Payment Data: Retained for up to 7 years for tax and accounting purposes.
• Analytics Data: Typically stored for 24 months, unless anonymized.

8. Your Rights

You have rights to control your personal data, ensuring we respect your privacy while securing your assets:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete information.
• Deletion: Request data deletion, subject to legal obligations (e.g., tax records).
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for marketing or legitimate interests.
• Withdraw Consent: Revoke consent for non-essential processing, such as marketing emails.

For California residents (CCPA), you also have the right to:

• Know what personal information we collect, use, or disclose.
• Opt out of data sales (we do not sell your data).
• Non-discrimination for exercising your rights.

Contact us at (951) 430-8222 or via email to exercise your rights. We’ll respond within 30 days (or 45 days for CCPA requests).

9. International Data Transfers

Your data may be transferred outside your region, such as to the United States, where our service providers operate. We use safeguards like Standard Contractual Clauses (SCCs) for EEA clients to ensure GDPR compliance.

10. Third-Party Services

Our website may integrate with third-party services (e.g., payment processors or analytics tools). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

11. Children’s Privacy

Our locksmith services are not directed to individuals under 16, and we do not knowingly collect their data. If we discover such data has been collected without parental consent, we will delete it promptly. Parents/guardians can contact us with concerns.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be posted on our website or communicated directly to clients. The “Last Updated” date indicates the latest version.

13. Contact Us

For questions, concerns, or to exercise your data rights, reach out to our 24/7 support team:

Murrieta Locksmith
Email: [email protected]
Phone: (951) 430-8222

For GDPR purposes, our Data Protection Officer is reachable at the same email address.